COVID-19 prevention

The Hotel & Suites Le Dauphin Quebec is renowned for its impeccable cleanliness and top customer service. We strive to offer all our guests a healthy and safe environment.

We are currently deploying additional hygiene and cleaning measures in our combat against the COVID-19 pandemic.

The Hotel & Suites Le Dauphin Quebec has implemented the following sanitary measures:

  • Mandatory mask wearing in common area
  • Hand sanitizing Dispensers installed at every entrance of the hotel
  • The Front Desk Area, Payment Modules and Pens are disinfected after each use
  • No cleaning services for stays of multiple nights *
  • The indoor pool and the fitness center is open with some restritions (mandatory reservation)
  • Breakfast Buffet is not served momentarily; Breakfast to go boxes are available at the front desk(free of charge)( Homemade muffin, cheese, hard boiled egg, yogurt, juice and fruits salad)
  • We strongly recommend payment by credit card
  • Social distancing is enforced and must be respected
  • Signs have been installed on the ground to visualize the 2 meters to be observed
  • Disinfectant dispensers have been set up at various places in the hotel
  • Only one family at a time can use the elevator
  • Employee training to comply with new sanitary measures

Q&A

Is your hotel’s indoor pool open? Yes, but with certain restrictions. A maximum number of persons is allowed at one time. An area of the pool is allocated per Client/Family per time block.  You must reserve a time slot at the reception desk.

Is the buffet breakfast offered? Breakfast is always offered complementary, but in the form of take-out lunch box at the front desk.

Is the hotel fitness room available? Yes, under certain conditions. We can only accept one person at a time in the fitness room.  You must reserve a time slot at the reception desk.

Are your rooms cleaned if I stay more than one night at the hotel? No, but additional towels, washcloths, toilet paper, other amenities are available on request.

What is the time of arrival and departure during the time of COVID-19? Check-in from 5:00 p.m. Check-out time 11:00 a.m. at the latest as cleaning steps take longer than normal.

Are your rooms available for meetings? Yes, under certain conditions, please contact us for more information.

Are public areas cleaned frequently? Yes, public areas are cleaned several times during the day.

 

*SERVICE AVAILABLE ON REQUEST

The Hotel & Suites Le Dauphin Quebec team will be glad to offer additional items (towels, toilet paper, washcloths) to be placed at the door of your room in a transparent bag upon your request.

You can then drop your soiled items right in the same bag and an attendant will pick them up. The same goes for garbage and residual materials.

Our hotel and our employees follow government recommendations.

https://www.inspq.qc.ca/publications/2930-travailleurs-hotellerie-covid19

For more information about sanitary measures due to COVID-19, please contact our Quebec hotel at 418-688-3888.

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